This page contains links to current corporate policies as well as agreements for the products and services available through MaticHosting. To view any of the documents presented on this page, click on the policy/agreement.
REFUND POLICY
Last Revised: 2/18/2020Products purchased from MATIC HOSTING may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by MATIC HOSTING in accordance with the terms and conditions of the applicable product or service agreement.
"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with MATIC HOSTING's customer service within the refund time frame specified for the applicable product, if available at all.
- No Refund After Account Closure
- Standard Refund Terms
- Products with Special Refund Terms
- Expert Services
- Hosting Services
- Professional Web Design Services
- Annual Plans - Within 7 days of the date of the transaction.
- Monthly Plans (any plan with less than a 1-year term) - Within 48 hours of the date of the transaction.
- Purchased Product w/ Free Domain
- Website Security
- WordPress Premium Support
- Products Not Eligible for Refunds
- Cloud Hosting
- Configuration Add-Ons
- Hosting Connection paid Apps (not refundable once set up)
- Office Max Bundles
- Domain Name Registrations/Renewals
If eligible for a refund, it is necessary for you to request a refund prior to the account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Annual Plans+ - Within 7 days of the date of the transaction.
Monthly Plans*+ - Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted.
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 7 days of the date of the transaction).
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 7 days of the date of the transaction).
Web Services 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once the first revision is completed. If not yet performed, eligible for a refund within 7 days of the date of the transaction. Once the performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Logo Design 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 7 days of the date of the transaction. Once the performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Website Makeover Services 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Care If you purchase Website Care and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.
If no request has been fulfilled with the Website Care service, you are eligible for a refund as defined in the “Standard Refund Terms”:
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on MATIC HOSTING’s website and is not subject to any promotion, discount, or other reduction in price).
Refunds are only available within 7 days of purchase and will only be issued in cases where a manual malware removal was not completed.
Refunds are only available within 7 days of purchase. If a Service has already been performed during the seven-day period, then the first month is non-refundable (if not yet performed, eligible for a refund within 7 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is canceled and a pre-payment was made.
Agreements
- Legal Agreements and Policies
- Certificate Services Agreement
- Domain Name Proxy Agreement
- Change of Registrant Agreement
- Domains Help
- Domain Name Transfer Agreement
- Domain Name Registration Agreement
- Email Marketing Services
- Hosting Agreement
- Marketing Applications Agreement
- Professional Web Services Agreement
- Website Security Terms of Use
- Workspace Service Agreement
Policies and Other Documents
- Privacy Policy
- Cookie Policy
- Subpoena Policy/Attorney Tips
- Dispute On Transfer Away Form
- Uniform Domain Name Dispute Resolution Policy
- ICANN Registrant Rights
- ICANN Registrar Transfer Dispute Resolution Policy
- Trademark/Copyright Infringement
- Refund Policy
- Statement of Support
- Data Processing Addendum (Customers)